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Earthtech Products has been selected as one of the 400 Best Eco-Friendly Retailers Online!
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|  | | | |  | Return Policy |  |
| Earthtech Products, Inc. Satisfaction GuaranteeWe want you to be happy with your order and Earthtech Products shopping experience!
Earthtech Products, Inc. SATISFACTION GUARANTEE - Earthtech Products, Inc. offers our customers a 30-day satisfaction guarantee on all purchases unless otherwise indicated on the products detail page. All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date ( Delivered Date ) for a refund less original shipping charges, and any restocking/handling fee if applicable. A return authorization number is required for all returns.
In the event of manufacturer defects or shipping damage: Any damages incurred through shipping must be reported immediately, within 24 hours of receipt. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Earthtech Products as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.
If a product is received with manufacturer defects please contact Earthtech Products as soon as possible so we can contact the manufacturer. A replacement will be shipped to you under the respective manufacturers’ policy. Subject to Earthtech Products, Inc. Terms of Use.
Product Return Procedure and Policy
- To return a product in compliance with Earthtech Products, Inc.'s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA requests must be filed online.
- Please click here to contact us to request an RMA number.
- Earthtech Products, Inc. will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 10 days within which return products must be received by Earthtech Products, Inc.. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Earthtech Products, Inc. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used Earthtech Products, Inc. Return Procedure will be breached and Earthtech Products, Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). If your order has shipped under a free shipping offer actual shipping charges incurred by Earthtech Products will be deducted from your credit. Earthtech Products will not refund original shipping charges.
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